Shipping policy

Last Updated: November 13, 2026

At Altorwear, we want to make your shopping experience simple and convenient. We offer free shipping on all eligible orders.

1. Free Shipping

Enjoy free shipping on every order. No shipping fees will be added at checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. Processing may take longer during busy periods or promotional events.

3. Shipping & Delivery Time

After your order has been processed and shipped, estimated delivery times are:

• Standard Estimated Delivery: 7–12 business days.

• Extended Delivery Estimate: 8–15 business days, depending on the destination and shipping conditions.

Delivery estimates are not guaranteed. Actual delivery times may vary due to the destination, carrier operations, customs procedures, weather, or other unexpected delays.

4. Order Tracking

If tracking information is available for your shipment, it will be shared with you once your order has been dispatched.

Please allow some time for tracking details to update after shipment.

5. Shipping Delays

Although we work to process and ship orders promptly, delays may occasionally occur due to circumstances outside our control.

If your order appears delayed, please contact our customer support team for assistance.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

7. Contact Us

If you have questions about shipping or your order, please contact us:

Store: Altorwear
Email: support@altorwear.com
Phone: +1 408-389-5276
Address: 4318 Kraft Ave, Studio City, CA 91604, USA
Support Hours: 9:00 AM – 5:00 PM

Thank you for shopping with Altorwear. We appreciate your trust and business.