Refund policy
Last Updated: November 13, 2026
At Altorwear, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, you may request a return within 30 days of delivery.
1. Return Period
You may request a return within 30 days from the date your order is delivered.
To start a return, please contact our customer support team with your order number and the reason for your return.
2. Return Shipping Costs
Altorwear will cover the return shipping costs for eligible returns.
Customers will not be charged a return shipping fee. Please contact our support team before sending an item back so we can provide return instructions.
3. Refunds
Once your return has been received and approved, your refund will be processed within 10 days.
Refunds will be issued to your original payment method whenever possible. The time it takes for the refund to appear in your account may depend on your bank or payment provider.
There are no additional refund processing fees charged by Altorwear.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos of the issue so our team can assist you.
Altorwear will cover eligible return shipping costs.
5. How to Request a Return
To request a return or refund:
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Contact us using the details below.
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Provide your order number.
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Explain why you would like to return the item.
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Wait for our team to provide return instructions.
Please do not send items back before contacting our support team.
6. Contact Us
For return and refund questions, contact:
Store: Altorwear
Email: support@altorwear.com
Phone: +1 408-389-5276
Address: 4318 Kraft Ave, Studio City, CA 91604, USA
Support Hours: 9:00 AM – 5:00 PM
We appreciate your business and are here to help make your shopping experience with Altorwear a positive one.