FAQ

Welcome to Altorwear! We want to make your shopping experience easy and enjoyable. Below, you'll find answers to common questions about our men's jackets, orders, payments, shipping, returns, and refunds.

1. Products & Sizing

Q: What products does Altorwear offer?

Altorwear offers a selection of men's jackets and outerwear designed for modern style and everyday versatility. Explore our collections to find casual, hooded, moto-inspired, and extended-size jacket styles.

Q: How do I choose the right jacket size?

Please review the size chart available on each product page before placing your order. Compare the listed measurements with your own measurements to help select the best fit.

Q: Are plus-size jackets available?

Yes. We offer selected men's jacket styles in extended sizes. Available sizes vary by product, so please check the individual product page.

Q: Are product colors exactly as shown in the photos?

We do our best to display product colors accurately. However, colors may look slightly different depending on your screen settings and device.

2. Orders

Q: How do I place an order?

Browse our collection, choose your preferred jacket, select the available size and options, and add the item to your cart. Follow the checkout instructions to complete your purchase.

Q: Will I receive an order confirmation?

After successfully placing an order, you should receive an order confirmation by email. Please check your inbox and spam folder.

Q: Can I change or cancel my order?

Contact our support team as soon as possible if you need to change or cancel an order. Changes may not be possible once the order has been processed or shipped.

Q: How can I check my order status?

Use the order information provided in your confirmation or shipping email. You can also contact our support team for assistance.

3. Shipping & Delivery

Q: Do you offer free shipping?

Yes! Altorwear offers free shipping on orders. No shipping fee is added at checkout.

Q: How long does order processing take?

Orders generally require 1–3 business days for processing after payment confirmation.

Q: How long does delivery take?

Estimated delivery is generally 7–12 business days after shipment. For some destinations or shipping conditions, delivery may take approximately 8–15 business days.

Delivery times are estimates and may vary due to carrier operations, weather, customs procedures, or other unexpected circumstances.

Q: Can I track my order?

If tracking information is available, it will be shared after your order has been dispatched. Please allow time for tracking updates to appear.

Q: What should I do if my order is delayed?

If your order appears to be taking longer than expected, contact our customer support team with your order number.

4. Payments

Q: What payment methods do you accept?

We accept the payment methods displayed and available at checkout. These may include:

  • American Express

  • Discover

  • JCB

  • Mastercard

  • Visa

  • Other supported payment methods

Q: What currency are your prices displayed in?

Our store prices are displayed in US Dollars (USD), unless otherwise stated.

Q: Is checkout secure?

We use Shopify checkout and supported payment processing services to help protect payment transactions.

Q: What should I do if my payment fails?

Check your payment details and contact your bank or card provider if necessary. You can also reach out to our support team for assistance.

5. Returns & Refunds

Q: What is your return policy?

You may request a return within 30 days of your order's delivery, subject to our Return & Refund Policy.

Q: Do I have to pay for return shipping?

No. Altorwear covers the return shipping cost for eligible returns. Customers are not charged a return shipping fee.

Q: How long does a refund take?

After your returned item is received and the return is approved, we aim to process your refund within 10 days.

Q: Where will my refund be sent?

Approved refunds are generally issued to your original payment method. Your bank or payment provider may need additional time to display the refund.

Q: What if I receive a damaged, defective, or incorrect item?

Please contact our support team as soon as possible. Include your order number and clear photos of the issue so we can assist you.

Q: How do I start a return?

Contact our support team with your order number and reason for return. Please wait for return instructions before sending an item back.

6. Customer Support

Q: How can I contact Altorwear?

You can reach our support team using the following details:

  • Email: support@altorwear.com

  • Phone: +1 408-389-5276

  • Address: 4318 Kraft Ave, Studio City, CA 91604, USA

  • Support Hours: 9:00 AM – 5:00 PM

Q: What information should I include when contacting support?

For order-related questions, please include your order number, the email address used at checkout, and a short description of your concern.

Still Have Questions?

We're happy to help! If you can't find the answer you're looking for, please visit our Contact Us page and get in touch with the Altorwear support team.

Altorwear — Modern Style. Everyday Confidence.