Payment Policy

Last Updated: November 13, 2026

At Altorwear, we aim to make your shopping experience safe, simple, and convenient. This Payment Policy explains the payment methods, payment processing, and billing terms that apply when you place an order on our website.

1. Accepted Payment Methods

Altorwear accepts eligible payment methods displayed at checkout. These may include:

  • American Express

  • Discover

  • JCB

  • Mastercard

  • Visa

  • Other supported card networks displayed at checkout

Available payment methods may vary depending on your location, payment provider, and checkout eligibility.

2. Payment Currency

All product prices and payments on our store are displayed and processed in US Dollars (USD) unless otherwise stated.

If you use a payment card issued in another currency, your bank or card provider may apply currency conversion rates or additional fees.

3. Payment Processing

Payment is collected through the payment options available at checkout.

Your order will be processed after successful payment confirmation. If your payment is declined or cannot be verified, your order may not be completed.

4. Payment Security

We use Shopify's checkout and supported payment processing services to help protect payment transactions.

Altorwear does not intend to collect or store your full payment card details directly. Payment information is handled by the applicable payment processor according to its security practices and policies.

5. Pricing and Charges

The total amount payable will be displayed during checkout before you complete your purchase.

Any applicable taxes or additional charges will be shown at checkout where required. Altorwear does not add undisclosed payment fees.

6. Payment Issues

If your payment fails, is declined, or you notice an unexpected charge related to an Altorwear order, please contact our customer support team.

For card authorization or bank-related issues, you may also need to contact your card issuer or payment provider.

7. Refunds

Approved refunds are issued to the original payment method whenever possible.

Please refer to our Return & Refund Policy for information about return eligibility and refund processing times.

8. Contact Us

If you have questions about payments or billing, please contact us:

Store: Altorwear
Email: support@altorwear.com
Phone: +1 408-389-5276
Address: 4318 Kraft Ave, Studio City, CA 91604, USA
Support Hours: 9:00 AM – 5:00 PM

Thank you for choosing Altorwear. We appreciate your trust and business.